Documentation

Troubleshooting

Fix common widget, domain, verification, consent manager, and local SSL issues.

Widget does not render

Check that widget.js is loaded, not blocked by consent or corporate security tools, and that the custom element is named human-proof.

Domain rejected

Add the exact production or testing hostname in the project configuration and wait for the challenge engine sync. If project creation or saving is blocked, check whether the production domain is already assigned to another project in the same organization.

Verification failed

Ensure the backend secret belongs to the same project as the public site key and verify each token only once.

Local SSL error

When testing local HTTPS backends, make sure your server trust store accepts the local certificate or use the public test keys.